County-wide SAP Integration Support / Business Process Improvement
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Howard County (Md) recently implemented SAP, an Enterprise Resources Planning (ERP) tool, designed to integrate purchasing, financial, budgetary and other enterprise-wide business functions in an organization; however, users were experiencing many problems during the transition.
PME was asked to evaluate the impact that SAP had on certain functions, such as procurement and financial activities, with respect to the activities of the user agencies, and to identify ways to facilitate and expedite the integration.
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PME met with user agencies, collected and analyzed process trends, and worked closely with the Offices of Purchasing, Finance, Budgeting, and Information Technology to identify opportunities for improvement in policies, processes and procedures. PME presented a number of recommendations that is yielding a positive outcome for the County government, allowing the departments to fully realize the rewards of the system.
